Privacy Policy

Last updated 10 November 2026

This policy explains what information Alphin Data Hub collects when you buy data or airtime from us, why we collect it, who we share it with, and the choices you have. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

What we collect

  • The phone number you top up and the network you choose.
  • Your order: the bundle or airtime amount, price, date and time, order reference and delivery status.
  • Your email address, only if you choose to give it for a receipt.
  • For USSD orders: the phone number you dial from, which is also the Mobile Money number that pays.
  • Payment confirmation from Paystack, such as whether the payment succeeded and the amount paid.

We do not collect or store your card number, Mobile Money PIN or bank details. Paystack handles those directly. We don't ask for your name, and you don't need an account.

Why we use it

  • To deliver your data or airtime and confirm payment.
  • To send you SMS updates about your order, such as delivery or a refund.
  • To issue refunds and help you if something goes wrong.
  • To prevent fraud and keep records required for accounting and tax.

We do not sell your information, and we don't use it for advertising.

Who we share it with

Only the service providers needed to run your order, and only what each one needs:

  • Paystack processes your payment and refunds.
  • Our delivery partner (RemaData) receives the recipient number, network and bundle so the network can deliver it.
  • Arkesel sends our SMS messages and runs our USSD menu.
  • Vercel and Neon host our website and store order records securely.

We may also disclose information when the law requires it, for example to a court or regulator.

Cookies and your browser

We don't use advertising or tracking cookies. To save you typing, our website remembers the last phone number you topped up in your own browser's storage on your device; it is not sent to anyone else, and clearing your browser data removes it. Our website loads fonts from Google Fonts, which receives your device's IP address in order to send them.

How long we keep it

We keep order records for as long as we need them to provide support, handle refunds and meet accounting and tax rules, and then delete them.

Keeping it safe

Our website uses encrypted connections (HTTPS), our order database is access-controlled, and only we can see order details through a password-protected admin page.

Your rights

You can ask us what information we hold about your phone number, ask us to correct it, or ask us to delete it where we no longer need to keep it. You can also complain to Ghana's Data Protection Commission.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact us