Refund Policy

Last updated 10 November 2026

We want every order to arrive. When one can't be delivered, we give your money back. This policy explains when refunds happen and how long they take.

When you get a full refund

  • The network or our delivery partner rejects your order, so the data or airtime is never delivered.
  • Your data or airtime is delivered and then reversed by the network.
  • You were charged but we did not create or deliver your order because of a fault on our side.

In the first two cases the refund is automatic: you don't need to contact us. We send you an SMS when a refund is issued, and the order shows as "Refunded" under Track an order.

When we can't refund

  • The data or airtime was delivered to the number you entered, including when the number or network you entered was wrong. Delivered data and airtime can't be taken back from the recipient.
  • You changed your mind after the order was delivered.
  • The bundle was delivered and used, or expired under the network's rules.

If you entered the wrong number, contact us straight away. We can't promise anything, but we will ask our partner whether the order can still be stopped.

Orders still on their way

An order marked "On its way" or "Awaiting network approval" has not failed. Data usually arrives within 15 minutes. A number receiving data from us for the first time may need network approval, which can take a few days. If the network declines it, you are refunded automatically.

How refunds are paid

Refunds go back to the Mobile Money wallet or card you paid with, through Paystack. We refund the full amount you paid. Once we issue a refund, Mobile Money refunds usually arrive within a few business days; card refunds can take up to 10 business days depending on your bank.

If you think you're owed a refund

If you were charged and your order neither arrived nor was refunded, contact us within 14 days with your order reference (it starts with TX- and is on your Paystack receipt and our SMS). We aim to reply within one business day and to settle every valid claim within 7 days.